Shipping policy

FOR SHIPPING RATES (UK ONLY) CLICK HERE

Shipping policy

Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. If at this point we are unable to agree a new delivery date with the customer the customer has the right to cancel.

Delivery
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. Normal delivery of all stock items will be 2 to 3 days special orders will be 5 to 7 days all other items will be within 28 days. *Any Express Delivery Orders received after 1.30pm will be processed on the following (working) day*

Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers in writing within 7 working days of delivery. All items must be checked before signing a proof of delivery from the courier if damage is present this must be written on the proof of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer. this does not effect your statuary rights as a consumer.

Complaints
Any complaints must be reported to the company by e-mail or in writing We endeavour to respond to all complaints within 5 working days. At this point we will give a clear outline of any action that we will need to take and confirm a time scale to resolve any such complaint we expect all complaints to be dealt with within 28 days.