Refund policy

We have a free 30-day returns policy for most items, which means you have 30 days after receiving your item to request a free return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sprcentre.co.uk.

If your wish to return an item is accepted, we will generate a returns shipping label that will be emailed or posted to you. This returns label must be securely attched to the parcel containing the item to be returned.

Once you have attached the return label to the parcel, you can then simply hand the item over to your local Post Office® branch or Collect+ Customer Service Point.

Please note: You have up to 30 days after receiving your item to request a free return. 

You can always contact us for any return question at info@sprcentre.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We have a free 30-day replacement policy for most items, which means you have 30 days after receiving your item to request a free replacement. The fastest way to ensure you get what you want is to return the item you have within 30 days, and once the return is accepted, we will either send you a replacement, or refund you for your initial purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sprcentre.co.uk.